Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with our website, including through the use of cookies and similar technologies. This information may be shared with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests and for other reasons detailed in our Privacy Policy.
We understand that sharing personal data for targeted advertising based on your browsing may be considered a "sale," "sharing," or "targeted advertising" under applicable privacy laws in certain U.S. states. Depending on your place of residence, you may therefore have a right to opt-out of these activities. If you wish to exercise this right, please follow the instructions below.
If you visit our website after enabling the Global Privacy Control opt-out setting, depending on your place of residence, we will treat this as a request not to participate in activities that may be considered a "sale" or "sharing" of personal information or any other use that may be considered targeted advertising, for the device and browser you used to access our site.
Returns and Excellence Policy | Selenne Paris
At Selenne, each creation is the result of rigorous craftsmanship and a constant quest for perfection. If, however, your piece does not bring you the full satisfaction you expected, our Maison will assist you in facilitating your return or exchange process, with the elegance and responsiveness that define us.
I. Return and Eligibility Conditions
To preserve the integrity of our collections, all returned items must meet the following criteria:
- The item must be in new condition, having not been worn, used, washed, or altered.
- It must be presented in its original packaging, accompanied by all accessories, care booklets, protective covers, and sealed tags.
- The withdrawal period is 14 calendar days from the date of delivery of your order.
II. Defective Items or Delivery Errors
Maison Selenne pays special attention to the quality control of its shipments. If, despite our precautions, you receive an item with a manufacturing defect or that does not match your original order:
- Please inform us immediately via retour@selenne-paris.com.
- After verification by our workshops, return shipping costs, as well as the replacement or full refund of the item, will be fully covered by our Company in the event of a defective item. Your satisfaction is our top priority.
III. Return Request Procedure
Before sending any package, we invite you to submit an official request for return authorization. This step allows our advisors to validate the eligibility of your return and guide you through the subsequent steps.
Please complete the form below and send it to us at: retour@selenne-paris.com
RETURN REQUEST FORM – SELENNE PARIS
Please copy the following fields into your request message:
- Customer Identity: [Last Name and First Name]
- Order Reference: [Order number]
- Receipt Date: [Date]
- Item Description: [Model name and color]
- Nature of Request (Check the desired option):[Explain the reason for this return]
- Any comments: [Specify the details of your request here]
IV. Transportation and Reimbursement
Once your request has been validated by our customer service, you will receive an email confirmation indicating the steps to follow for shipping.
- For a size exchange: Selenne is pleased to offer you free shipping for your new item. We believe that choosing the perfect size is essential to your experience.
- For a refund: Shipping costs for returning the item remain your sole responsibility. The refund will be credited to the payment method used at the time of purchase, within 7 to 10 business days after receipt and validation of the item's condition by our experts.
For any further questions, our customer relations department is at your disposal to ensure a smooth and personalized experience.
The Selenne Paris Team
retour@selenne-paris.com
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